The Medicare Authorization Support Representative supports the accuracy and e?ciency of bill processing for senior members by reviewing, validating, and authorizing medical bills in alignment with CHM guidelines and Senior Share processes. This role ensures timely, compliant, and member-centered service while contributing to the overall e?ectiveness of the Member Care and Bill Processing team. The position plays a key role in upholding data integrity, supporting member inquiries, and advancing CHM's mission through compassionate and detail-oriented work.Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.WHAT WE OFFERCompensation based on experience.Faith and purpose-based career opportunity!Fully paid health benefitsRetirement and Life Insurance12 paid holidays PLUS birthdayLunch is provided DAILY.Professional DevelopmentPaid TrainingPRIMARY RESPONSIBILITIESMedicare Bill Review & AuthorizationReviews and validates Medicare Summary Notices (MSNs) and Explanations of Benefits (EOBs) for accuracy and completenessAuthorizes medical bills in accordance with CHM guidelines and established standard operating proceduresMember & Internal SupportServes as a primary communication resource by responding to member inquiries via phone and email regarding authorization status, eligibility, and program-related questions in accordance with CHM GuidelinesServes as a point of contact for sta? inquiriesvia phone and email, providingtimely and accurate informationProvide clear, compassionate member support by helping members understand sharing status, next steps, and program terms at an appropriate level of detailApply guideline knowledge to communication by determining appropriate next steps and delivering accurate, consistent guidance to members and internal sta?Escalates complex or unresolved issues to the appropriate leadership levelData Accuracy & DocumentationEnsures accuracy and integrity of data entered and maintained within systemsMaintains organized and complete documentation to support compliance and audit readinessOperational Execution & ProductivityManages daily workloadto meet productivity and quality standardsResponds to correspondence and completes assignedtasks within established timelinesCollaborate with Team Lead & Team Lead Assistant to improve scripts, templates, and educational resources that support consistent messagingTeam Collaboration & Continuous ImprovementCollaborates with team members and leadership to support departmental goalsIdentifies and communicates process improvement opportunities to enhance efficiency and accuracyCORE COMPETENCIES & SKILLSAttention to Detail & AccuracyCommunication (Written & Verbal)Organizational & Time ManagementProblem Solving & InitiativeCustomer Service OrientationConfidentiality & AccountabilityAbility to model CHM's Core Values and Mission Statement in all interactions.REQUIRED QUALIFICATIONSHigh School Diploma or equivalent required1–2 years of administrative, healthcare, insurance, or billing-related experience preferredProficiency in Microsoft Office (Excel, Word, Outlook)Experience reviewing medical billing documents (MSNs/EOBs) or similar documentation preferredAbout Christian Healthcare MinistriesFounded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills. xhyhwjd Remote working/work at home options are available for this role.
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